Support

FAQ

Printing Services Frequently Asked Questions

Alpha Color Store offers a wide variety of printing and finishing services, including electronic file access (e.g., e-mails, CDs, USB drives)

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Hendrerit nec ligula, vestibulum bibendum. Facilisis sed, consequat sapien ac justo, sed ipsum sodales enim turpis, lectus orci mi dictum mattis donec suspendisse, bibendum fusce odio non diam.

Hendrerit nec ligula, vestibulum bibendum. Facilisis sed, consequat sapien ac justo, sed ipsum sodales enim turpis, lectus orci mi dictum mattis donec suspendisse, bibendum fusce odio non diam.

Hendrerit nec ligula, vestibulum bibendum. Facilisis sed, consequat sapien ac justo, sed ipsum sodales enim turpis, lectus orci mi dictum mattis donec suspendisse, bibendum fusce odio non diam.

Hendrerit nec ligula, vestibulum bibendum. Facilisis sed, consequat sapien ac justo, sed ipsum sodales enim turpis, lectus orci mi dictum mattis donec suspendisse, bibendum fusce odio non diam.

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Our Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.

How to use our Support System

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: ancorathemes.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.